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Establishment
Language of instruction
English
Teaching content
OPERATIONS MANAGEMENT
This course occurs in the following program(s)
IESEG Degree - Programme Grande École
- Crédits ECTS: 2.00
Training officer(s)
L.ZHANG
Stakeholder(s)
Linda ZHANG
Présentation
Prerequisite
The prerequisites for this course are as follows:
(1) The students must have acquired background knowledge of production/operations management.
(2) The students must have sufficient knowledge of mathematics, statistics, and probability distribution.
(1) The students must have acquired background knowledge of production/operations management.
(2) The students must have sufficient knowledge of mathematics, statistics, and probability distribution.
Goal
At the end of the course , the student should be able to:
- Design processes to serve customers in a timely fashion while maintaining high productivity (AOL-3.B),
- Understand the role of demand forecasting and generate forecasts using suitable forecasting techniques (AOL-6.B, AOL-2.C),
- Understand and further select suitable quantitative models to control processes such as high product quality can be maintained (AOL-3.A, AOL-2.C, AOL-6.A),
- Understand the reasons for queues often seen in business processes and develop quantitative approaches to reduce queues (AOL-2.C, AOL-3.A, AOL-6.A).
- Design processes to serve customers in a timely fashion while maintaining high productivity (AOL-3.B),
- Understand the role of demand forecasting and generate forecasts using suitable forecasting techniques (AOL-6.B, AOL-2.C),
- Understand and further select suitable quantitative models to control processes such as high product quality can be maintained (AOL-3.A, AOL-2.C, AOL-6.A),
- Understand the reasons for queues often seen in business processes and develop quantitative approaches to reduce queues (AOL-2.C, AOL-3.A, AOL-6.A).
Presentation
• Process analysis and selection
• Demand forecasting
• Statistical process control
• Process capability
• Waiting line management
• Demand forecasting
• Statistical process control
• Process capability
• Waiting line management
Modalités
Organization
| Type | Amount of time | Comment | |
|---|---|---|---|
| Présentiel | |||
| Cours interactif | 16,00 | Lecturing, watching video clips, in class exercises | |
| Autoformation | |||
| Lecture du manuel de référence | 8,00 | ||
| Travail personnel | |||
| Charge de travail personnel indicative | 4,00 | ||
| Group Project | 4,00 | ||
| Overall student workload | 32,00 | ||
Evaluation
*Assessment will be based on participation to class discussions, solution to group projects, and a final exam.
*Feedback will be given either face-to-face or in written communcations.
*Feedback will be given either face-to-face or in written communcations.
| Control type | Duration | Amount | Weighting |
|---|---|---|---|
| Contrôle continu | |||
| Participation | 0,00 | 4 | 20,00 |
| Autres | |||
| Projet Collectif | 0,00 | 1 | 30,00 |
| Examen (final) | |||
| Examen écrit | 2,00 | 1 | 50,00 |
| TOTAL | 100,00 | ||
Ressources
Bibliography
There are no compulsory textbooks for this course. The below books are recommended for reading. Operations Management, W.J. Stevenson, 10th Edition, McGraw-Hill/Irwin, 2009, ISBN: 0070091773, 9780070091771. (Other editions are fine as well.) -
(For demand forecasting, statistical process control, and process capability)
An Introduction to Management Science: Quantitative Approaches to Decision Making, D.R. Anderson, Sweeney, D.J., William, T.A., Camm, J.D., and Martin, R.K., 13th Edition, South-Western Gengage Learning, 2011, ISBN-13: 978-1111532222. -(Other editions are fine as well.) (For waiting line management)
Internet resources