Comportement du consommateur 1 - Perspective Cross Canal

Code Cours
2324-IÉSEG-AP1S2-MKT-AP-CE02UE
Language of instruction
French, English
Teaching content
MARKETING
This course occurs in the following program(s)
Training officer(s)
K.CHARRY
Stakeholder(s)
K.CHARRY
Level
-
Program year
Period

Présentation

Prerequisite
To master the basics of marketing managements
Goal
At the end of the course, the student should be able to :
Understand the main psychological theories behind consumer behaviors that specifically apply to digital contexts and adopt the relevant marketing strategies to adapt to and best fit consumers' expectations
Presentation
Part 1 - Internal factors affecting consumer behaviors (in a digital world)
- Needs, motivation, involvement to "consume" electronically
- Personality, lifestyles, values affecting decision-making processes online
- Specifics of on-line perceptions (in a predominently visual world)
- Learning mechanisms on-line
Part 2 - External factors affecting consumer behaviors
- Referent groups in the world of social media
- Cultural issues in a world without boundaries
Part 3 - Practically speaking : how do we adapt our strategies? (this part will actually be considered throughout each section and sub-section)

Modalités

Organization
Type Amount of time Comment
Face to face
lecture 16,00 Participation is highly encouraged. The ability of a student to relevantly contribute to the course represents 25% of the total mark
Independent study
Group Project 16,00 Final assignment
Overall student workload 32,00
Evaluation
- Cases in class (group work)
- Final project
- Active and relevant participation (individual assessment)
Control type Duration Amount Weighting
Continuous assessment
Participation 16,00 1 25,00
Others
Case study 0,00 4 40,00
Group Project 0,00 1 35,00
TOTAL 100,00

Ressources

Bibliography
Online Consumer Behavior -
Theory and Research in Social Media, Advertising and E-tail -
Internet resources
IESEG Online
Course material (course slides and additional readings for cases and topics) will be made available on Iéseg online