News
Our Degree Programs
Establishment
Language of instruction
English
Teaching content
PERSONAL DEVELOPMENT
Training officer(s)
I.EMORINE-GERMAIN
Stakeholder(s)
I.EMORINE-GERMAIN
Présentation
Prerequisite
No specific prerequisite. The course format will be mostly experiential, therefore students should be prepared to engage and participate actively in class discussions and activities, reflect upon various experiences including their own. Presence and participation will be taken into account for final grading.
Goal
At the end of the course, the student should be able to:
Understand the mechanisms of conflict :
• Define different types of conflicts
• Identify components of conflicts and how they arise
• Identify preferred attitudes when dealing with conflict
Approach conflict constructively :
• Use appropriate communication tools to keep conflicts cool : active listening, assertiveness, expressing needs and making requests
• Solve conflict through a collaborative approach (references to T. Gordon's method and Marshall Rosenberg's Non-Violent communication approach)
• Adopt other tools to help deal with conflict (ego states, life positions)
Perceive conflict as an opportunity to :
• Develop and use emotional intelligence
• Better understand relational systems
• Build up creative collaboration to solve conflictual situations
• Find out about culturally diverse styles when dealing with conflict
Understand the mechanisms of conflict :
• Define different types of conflicts
• Identify components of conflicts and how they arise
• Identify preferred attitudes when dealing with conflict
Approach conflict constructively :
• Use appropriate communication tools to keep conflicts cool : active listening, assertiveness, expressing needs and making requests
• Solve conflict through a collaborative approach (references to T. Gordon's method and Marshall Rosenberg's Non-Violent communication approach)
• Adopt other tools to help deal with conflict (ego states, life positions)
Perceive conflict as an opportunity to :
• Develop and use emotional intelligence
• Better understand relational systems
• Build up creative collaboration to solve conflictual situations
• Find out about culturally diverse styles when dealing with conflict
Presentation
This course is designed to help build interpersonal conflict resolution awareness in terms of preferences and behaviours. The main objectives are also to equip participants with the understanding, knowledge and skills to effectively manage and turn around potentially conflictual situations in a clear, assertive and constructive manner. Practical interpersonal conflict resolution strategies can be achieved through the use of effective communication tools such as active listening, clear expression of needs and the importance of emotions.
Modalités
Organization
| Type | Amount of time | Comment | |
|---|---|---|---|
| Présentiel | |||
| Cours interactif | 16,00 | Class discussions, individual and group work, role playing | |
| Travail personnel | |||
| Charge de travail personnel indicative | 4,00 | reading articles | |
| Overall student workload | 20,00 | ||
Evaluation
Final assessment :
Written assignment including a case study and situational questions to be submitted on IESEG-ONLINE after the course. Penalty points will be applied in case of unjustified absences to the course.
Written assignment including a case study and situational questions to be submitted on IESEG-ONLINE after the course. Penalty points will be applied in case of unjustified absences to the course.
| Control type | Duration | Amount | Weighting |
|---|---|---|---|
| Autres | |||
| Rapport écrit | 2,00 | 1 | 70,00 |
| Contrôle continu | |||
| Participation | 0,00 | 0 | 30,00 |
| TOTAL | 100,00 | ||
Ressources
Bibliography
Marshall B. Rosenberg : Nonviolent communication : A language of Life ,2015 -
Dr Thomas Gordon : Good relationships : What makes them, what breaks them, 2001 -
Dr Thomas Gordon : Good relationships : What makes them, what breaks them, 2001 -