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Language of instruction
English
Teaching content
NEGOTIATION
Training officer(s)
AS.DE PAUW
Stakeholder(s)
AS.DE PAUW
Présentation
Prerequisite
No mandatory prerequisites in terms of theoretical or practical knowledge. Students should be motivated to prepare well for each stage of the course and engage in active participation during the sessions and mediation simulations.
Goal
At the end of the course, the student should be to :
- Define mediation and understand when and how to use it to resolve conflicts - Conduct an effective and productive mediation process with different phases in interpersonal and commercial disputes - Realise a good diagnosis of the conflict at hand as an important step in the mediation process - Reflect on one's individual behaviors in various conflict settings - Solve professional dilemmas using concepts of CSR and ethics - Thoroughly examine a complex business situation - Develop the skills needed for a good mediator: perspective-taking, generating options, joint problem solving, reaching understanding and agreement, achieving closure,… - Compose constructive personal feedback and guidance
- Define mediation and understand when and how to use it to resolve conflicts - Conduct an effective and productive mediation process with different phases in interpersonal and commercial disputes - Realise a good diagnosis of the conflict at hand as an important step in the mediation process - Reflect on one's individual behaviors in various conflict settings - Solve professional dilemmas using concepts of CSR and ethics - Thoroughly examine a complex business situation - Develop the skills needed for a good mediator: perspective-taking, generating options, joint problem solving, reaching understanding and agreement, achieving closure,… - Compose constructive personal feedback and guidance
Presentation
The course is highly interactive with many exercises and simulations. The content is learned in a combination of class lectures, practical assigments, simulations, and class discussions.
The following topics will be covered: - Understanding disputes, conflict resolution, and the role of mediation - The mediation process: Mediator roles, functions, approaches and procedures - Conflict analysis: understand the causes of conflict, identify future opportunities, own behavior in various conflict situations - Designing a plan for mediation - Conducting productive mediation meetings for the resolution of interpersonal and commercial disputes
The above contents are acquired by students by means of preparation for the course (readings, video material), active in-class participation in mediation simulation exercises (as a neutral and mediator), group discussions and individual reflection
The following topics will be covered: - Understanding disputes, conflict resolution, and the role of mediation - The mediation process: Mediator roles, functions, approaches and procedures - Conflict analysis: understand the causes of conflict, identify future opportunities, own behavior in various conflict situations - Designing a plan for mediation - Conducting productive mediation meetings for the resolution of interpersonal and commercial disputes
The above contents are acquired by students by means of preparation for the course (readings, video material), active in-class participation in mediation simulation exercises (as a neutral and mediator), group discussions and individual reflection
Modalités
Organization
| Type | Amount of time | Comment | |
|---|---|---|---|
| Présentiel | |||
| Cours interactif | 16,00 | Experiential learning (role plays, case studies), classroom reflections, individual coaching. Presence in the course is required, and participation is evaluated. | |
| Coaching | 4,00 | Individual and group feedback based on mediation simulations. | |
| Distanciel | |||
| Webinars | 4,00 | Students will play the Mediator simulator, which is an on-line training tool to get acquainted with the mediation process.Students take the simulator pre-course and post-course, and their results are compared to assess their progress. | |
| Autoformation | |||
| Lecture du manuel de référence | 4,00 | Preparation for the course (readings, research papers related to alternative dispute resolution and mediation). | |
| Travail personnel | |||
| Individual Project | 4,00 | Drafting a written self-reflection final report. | |
| Charge de travail personnel indicative | 8,00 | Preparatory homework before and during the course, role play instructions of simulations. | |
| Overall student workload | 40,00 | ||
Evaluation
| Control type | Duration | Amount | Weighting |
|---|---|---|---|
| Contrôle continu | |||
| Participation | 16,00 | 0 | 30,00 |
| Présentation orale | 4,00 | 0 | 20,00 |
| Autres | |||
| Projet Individuel | 10,00 | 0 | 50,00 |
| TOTAL | 100,00 | ||
Ressources
Bibliography
How mediation works: Theory, research, and practice (Stephen Goldberg, Jeanne Brett, Beatrice Blohorn-Brenneur, 2017) -
The mediation process: Practical strategies for resolving conflict - 4th edition (Christopher Moore, 2014) -
Dispute resolution: Negotiation, Mediation and other processes - 5th edition (Goldberg, Sander, Rogers, Cole, 2007) -
The mediation process: Practical strategies for resolving conflict - 4th edition (Christopher Moore, 2014) -
Dispute resolution: Negotiation, Mediation and other processes - 5th edition (Goldberg, Sander, Rogers, Cole, 2007) -