BUSINESS PROCESS ANALYSIS
Année du cours : 1 année(s)
Etablissement : IÉSEG School of Management
Langue : English
Formation(s) dans laquelle/lesquelles le cours apparait :
Période : S1
The prerequisites for this course are as follows:
(1) The students must have acquired background knowledge of production/operations management.
(2) The students must have sufficient knowledge of mathematics, statistics, and probability distribution.
At the end of the course , the student should be able to:
– Design processes to serve customers in a timely fashion while maintaining high productivity (AOL-3.B),
– Understand the role of demand forecasting and generate forecasts using suitable forecasting techniques (AOL-6.B, AOL-2.C),
– Understand and further select suitable quantitative models to control processes such as high product quality can be maintained (AOL-3.A, AOL-2.C, AOL-6.A),
– Understand the reasons for queues often seen in business processes and develop quantitative approaches to reduce queues (AOL-2.C, AOL-3.A, AOL-6.A).
• Process analysis and selection
• Demand forecasting
• Statistical process control
• Process capability
• Waiting line management
