Formation/Cours

At the end of the course, the student should be able to :
-Understand the role of CSR and the realms of it from a business and management perspective.
Understand the differences in communication methods, actions and reactions.
Have the ability to adapt their personal communication styles in order to manage effective communication interactions in a business context based on advanced psychometric knowledge*
Demonstrate an International mindset in relation to the topics covered and international differences that may impact on the business initiatives.
Be competent to evaluate the business need and solution focus approach on managing CSR & ethics in a professional manner
Approach consulting skills offering a sustainable and business focussed approach, to ensure sustainable solutions, appreciating the difference between ‘quick win’ v long term solution, and managing that conflict in business environments.
Consider the receiver when delivering feedback in any form, ensuring objectivity and appreciation of communication preferences and differences within society and the business environment.
Deliver presentations that take a modern engaging approach in delivering powerful messages with business and professional sensitivity to the audience.
To have an open mind to possibilities and potential alternative solutions, driving strategy including areas which are not the student’s main area of interest or specialism. Being strategic and open to new areas within consulting environments.

Corporate Social Responsibility:
The elements contained within CSR, What and why it’s important to an organisation, including legal implications and international differences when implementing CSR initiatives. How CSR impacts on business communication, actions and psychological contract with internal and external customers.
Communication Skills underpinned by advanced MBTI application.
Looking deeper into the communication preferences between ‘blends’ from a MBTI perspective, learning on how to adapt ones natural preference to enhance effective communication from a business perspective, appreciating and understanding differences to avoid and/or manage conflict situations in the work environment
Communication differences and Conflict
Communication skills for presentations
Communication skills – written, email and reports
Communicating in meetings
Negotiation skills
Implementing change based on MBTI
Management & Appreciation – communication skills