Formation/Cours

At the end of the course, the student should be able to:
1. Understand the role that marketing plays in health care organizations in terms of contribution to strategic planning, building business, strengthening relationships between the organization and its constituents, and achieving competitive advantage.
2. Utilize health data in marketing planning and implementation.
3. Define the challenges of evaluating the effectiveness of marketing investments made by healthcare organizations.
4. Realize the importance of patient/customer satisfaction and service quality in health organizations.
5. Demonstrate effective communications skills through in-class participation, writing assignments, and class presentations.

Class 1: Application of Marketing Principles to Healthcare Organizations
– Marketing planning using health data. Market analysis and sizing
Class 2: Marketing Research in Healthcare
– Survey questions, service quality and patient satisfaction measurement.
Class 3: Product strategy and management
– New product development in healthcare
Class 4: Integrated Marketing Communications in Healthcare
– Advertising healthcare products and services, social media, branding
Class 5: The Marketing Plan
– Evaluating effectiveness of marketing strategies