Intercultural communication & management
Etablissement : Faculté de Gestion, Economie & Sciences Masters
Langue : Anglais
Formation(s) dans laquelle/lesquelles le cours apparait :
- Aucune formation en lien avec ce cours.
Période : S1
Understand the complexity of leadership in a global context with a special reference to China & India.
Understand differing leadership styles and approaches to management of cultural diversity.
Understand the socio-cultural dimensions in the management of global companies.
Understand cross-cultural management and communications-related issues essential for leaders.
Gain sound perspectives on addressing expectations from a group of globally diverse stakeholders.
Understand the ethical and sustainability related aspects of intercultural and transnational leadership and management.
1. Global Manager: challenges and responsabilities
Traditional management models
Management definition
Mintzberg management 10 rules
Context of global management
Cultural environment – organisational environment – situational contingencies
3 matching managerial roles to local situations
Informal roles – interpersonal roles – decision roles
3 types of global managers
Expatriate – frequent flyers – virtual manager
Model for global managers
Targeted goals and objectives – contextual demands and constraints – managerial options and actions –
global management skills
2. Cultural Environment
What is culture?
The dilemna: Culture jungle
Core Cultural Dimension
The Culture Map: The future of management
Cultural complexities and contradictions – Cultural diversity and multiculturalism
Three management strategies in multicultural environment
Intercultural Meetings: 10 good practices to reduce misunderstandings
3. Organizational Environment
Inside the managerial mind: culture, cognition and action.
Secrets of cross-cultural communication
Strategic Management Cycle
Corporate mission & core values – Corporate strategies & goals – Organisation structures & processes
Centralised VS distributed stakeholder models
Stakeholders and Global Strategy
Global strategy – Strategic Management Cycle – Organizational design
Area knowledge – Product knowledge – Functional knowledge – Customer knowledge
Regional organising Models VS Global organising models
4. Communication across cultures
Interpersonal Communication – Cultural Screen on Interpersonal Communication
Language and linguistic structure – selective perception – cognitive evaluation – cultural logic
Appropriate topic for discussion – message formatting – conversational formalities
High context culture/ low context culture – Proxemics and culture
Improving cross cultural communication
5. Management VS Leadership
Leader & manager: What it means to make a difference
Counting value VS creating value
Circle of influence VS circle of power – Leading people VS managing people
Dimensions of organizational leadership – Strategic Leadership – Ethical leadership – Managerial leadership
GLOBE Cultural perspectives on leadership effectiveness
6. Cross cultural differences and management
Different levels of cross cultural differences and management
Face to face – company to company – company to customer
The different layers of culture – National, professional and corporate culture – Cultural contradictions complexities and
Four steps to hone your cross cultural skills
