At the end of the course the student should be able to :
• Communicate effectively in English
• Equipped with strong team leadership skills
• Compose constructive personal feedback and guidance
• Integrate different skills and management disciplines in support of interdisciplinary responsibilities
• Distinguish between assertive, aggressive, passive and passive-agressive behaviours.
• Identify possible causes for lack of assertiveness.
• Develop self-knowledge
• Express assertively using specific verbal and non-verbal techniques.
• Grow self-confidence especially in conflicting situations.
• Request what they want in an assertive way.
• Disagree with the other person in such a way that helps them understand the matter without taking it personally
• Say No in both an effective and assertive way
• Deal with conflict while staying friends
Understand what Assertiveness is and how it differs from aggressive, passive or passive-aggressive behaviour. Model and adopt assertive behaviours.
Gain self-knowledge through the use of personal developpment tools and techniques (the NLP TEA model,…) .Grow self-confidence by asserting core values, rights and responsibility.
Get acquainted with Steiner’s stroke economy :
• Request and ask for what you want and learn to react when your request is not registered
• Criticise using a step-by-step approach to give constructive feedback,
• Receive Criticism
• Express your disagreement , say No while staying friends
Implement clear and assertive communication :
• With tools like Berne’s life positions, active listening, expressing needs, etc….
• Understand emotions and the important role they play in solving difficult situations
• Deal with conflict assertively to reach a positive win-win outcome( Gordon’s method and Rosenberg’s non violent communication approach)
