Formation/Cours

At the end of the course, the student should be to :

– Define mediation and understand when and how to use it to resolve conflicts – Conduct an effective and productive mediation process with different phases in interpersonal and commercial disputes – Realise a good diagnosis of the conflict at hand as an important step in the mediation process – Reflect on one’s individual behaviors in various conflict settings – Solve professional dilemmas using concepts of CSR and ethics – Thoroughly examine a complex business situation – Develop the skills needed for a good mediator: perspective-taking, generating options, joint problem solving, reaching understanding and agreement, achieving closure,… – Compose constructive personal feedback and guidance

The course is highly interactive with many exercises and simulations. The content is learned in a combination of class lectures, practical assigments, simulations, and class discussions.

The following topics will be covered: – Understanding disputes, conflict resolution, and the role of mediation – The mediation process: Mediator roles, functions, approaches and procedures – Conflict analysis: understand the causes of conflict, identify future opportunities, own behavior in various conflict situations – Designing a plan for mediation – Conducting productive mediation meetings for the resolution of interpersonal and commercial disputes

The above contents are acquired by students by means of preparation for the course (readings, video material), active in-class participation in mediation simulation exercises (as a neutral and mediator), group discussions and individual reflection