At the end of the course the student should be able to :
– Define, engage in, and manage conflict so the benefit for all be created
– Develop relationships and value diversity of cultures
-Thoroughly examine a complex business situation: solve problems at a range of levels: interpersonal, team/group, organizational and between governments, by applying behaviour for solving conflicts
– Successfully collaborate within a intercultural team: solve intercultural problems, negotiate and bargain in the way so that individuals and groups and countries can work effectively together in new era of globalization
– Implement strategies for managing disagreement at the point of conflict
Conflict is natural. We have to accept it and learn to manage it. For every individual, group, organization and government, it is crucial to adapt the changes of the new era of globalization. That involves ability for conflict management. There is no “globalization” or “international business” without existence of different ideas, values, ideologies, religion and mistrust. Conflict management works best when the parties involved in a disagreement are equipped to manage it themselves. Leaders get truly effective collaboration only when they realize that conflict is natural and necessary.
