Formation/Cours

At the end of the course, the student should be able to:

– Understand the main philosophical issues of quality management, (AOL-3C)
– Use the role of quantitative models that enable individual companies to operate cohesively as a single business, (AOL-3A)
– Understand ‘rubbish in-rubbish out’ and the need for precise measurement (AOL-3A)
– Understand how philosophical and quantitative models enable the company to set up and maintain world class processes (AOL-1B)
– Communicate the group’s methodology and guiding principles. 1B Negotiate an agreement to collaborate to improve quality. (AOL-1C)

– Introduction to quality, definitions, examples, uses in industry, services and governance
– Process management, yield, opportunity costs of quality,
– Leadership, improvement project philosophies and structures
– Quality control, assurance, precision and accuracy, practical issues (Gage R&R)
– FMEA
– Stakeholder satisfaction
– Statistical Quality Control Tools, methods and examples
– Programs of excellence