Formation/Cours

At the end of the course, the student should be able to:
Recognise the different elements that make up culture and the stumbling blocks to intercultural communication
– Clearly distinguish between objective and subjective culture
– Demonstrate the role culture plays on general and professional behaviour
– Suggest ways to begin respecting and reconciling cultural differences
– Analyse and evaluate the relative importance of cultural elements, including verbal and non-verbal communication, inherent in different situations, such as working in multicultural teams
– Apply different models to correctly analyse and interpret different situations in order to be able to work more effectively in intercultural contexts
– Interact more sensitively within multicultural groups
– Develop a capacity for culturally sensitive critical analysis and strategies to improve the synergy, the relationships and the cohesion on teams and between teams.
– Be able to successfully integrate a new group from an initial group
Have a better understanding of the importance of CSR in relation to diversity and inclusion and non-discrimination

Diversity Icebreaker – an interactive introduction to diversity
Learning styles – recognizing one’s own and other people’s learning styles
Cultural Intelligence Profile and Individual development plan
Definitions, elements and metaphors of culture. Objective and subjective culture.
The stumbling blocks to intercultural communication: language differences, presupposition of similarity, tendency to evaluate, stereotypes and prejudice, non-verbal communication and high anxiety.
E.T. Hall’s model of non-verbal communication; space, time and context.
Kluckhohn and Strodtbeck; cultural orientations and cultural values
Gert Hofstede’s and Fons Trompednaars’ cultural dimensions models and the Globe project
Culture shock and intensity factors
The influence of culture in multicultural teams. Managing diversity