WORKING TOGETHER, COMMUNICATING AND RESOLVING CONFLICTS
Année du cours : 1 année(s)
Etablissement : IÉSEG School of Management
Langue : English
Formation(s) dans laquelle/lesquelles le cours apparait :
Période : S2
At the end of the course, the student should be able to:
– Develop methods and attitudes in order to communicate and work better with various contacts :
colleagues, managers, employees, contributors, suppliers …
– Manage relational situations:
• Greeting
• Dealing with requests / criticism / dissatisfaction
• Expressing requests / criticism / dissatisfaction
• Saying No
• Convincing
– Greeting/welcoming and creating relationships
• First contact
• Establishing ground rules
• Listening and paying attention to emotions (deception, anger, …)
– Dealing with stress and tension with breathing
– Helping your contact to clarify his requests with Active listening
– Greeting and dealing with requests / criticism / dissatisfaction with NonViolent Communication (NVC)
– Formulating requests / criticism / dissatisfaction with NonViolent Communication (NVC)
– Knowing yourself and understanding others in order to work and function better together (Transactional Analysis)
– Structuring arguments with a 4 steps method
– Identifying needs and motivations of contacts
– Asking questions and dealing with objection
*Mainly the students will be able to :
Communicate effectively in English, Appraise the performance of a team, compose constructive personal feedback and guidance, convey powerful messages using contemporary presentation techniques, employ state-of-the-art management techniques regarding conflicts.
