WORKPLACE CONFLICT AND EMPLOYEE WELL-BEING
Année du cours : 1 année(s)
Etablissement : IÉSEG School of Management
Langue : English
Formation(s) dans laquelle/lesquelles le cours apparait :
Période : S1
At the end of the course, the student should be able to:
– Understand the concept of healthy workplaces and the role of conflict management for improving employee well-being;
– Understand the levels of analysis of conflict management techniques;
– Demonstrate competency in the basic elements of think critically, solve problems, and make decisions;
– Define, engage in, and develop effective conflict management techniques at different levels of analysis.
1. Introduction
2. Conflict management and employee well-being at interpersonal level: emotions and skills
3. Conflict management and employee well-being at group level: problem solving and constructive controversy
4. Conflict management and employee well-being at organizational level: work environment and dispute resolution systems
