MANAGING AND LEADING A PROFESSIONAL SERVICES FIRM

Have a critical understanding of the most important business drivers in a knowledge based organisation:
- understanding the underlying economics and building the right profitability metrics and key performance indicators,
- finding the appropriate leverage model,
- building, nurturing and overcoming challenges of managing multi-disciplinary expert teams,
- understanding the complexities of managing individual technical experts towards a common goal, and successfully collaborate within a intercultural team, including the impact of constructive personal feedback and guidance (AACSB AoL 4.B)
- defining the best remuneration and incentive models for private partnerships (lock-step, merit based, adhoc or sustained performance, etc.), and how to appraise the performance of a team (AACSB AoL 4.A)
- assess the values of the organization in which they work (AACSB AoL 1.A)
- measuring the importance of building trust with clients and understand that a quality product does not automatically equate with a quality service
- applying these concepts to professional services firms (audit, consulting, financial advisors, M&A firms, law, tax, architects, etc.) by breaking down complex organizational problems through the appropriate methodology
- proposing creative solutions within an organization (AACSB AoL 3.B)
- organizing change management processes (AACSB AoL 3.C)