Établissement
Langue d'enseignement
English
Matières
OPERATIONS MANAGEMENT
Responsable(s)
Y.FRANCIS
Intervenant(s)
Y.FRANCIS
Présentation
Prérequis
Audit and consulting expertise, good understanding of finance ratios and performance measurement (ROE, ROA, leverage, internal transfer pricing issues), People Management,
Objectifs
Have a critical understanding of the most important business drivers in a knowledge based organisation:
- understanding the underlying economics and building the right profitability metrics and key performance indicators,
- finding the appropriate leverage model,
- building, nurturing and overcoming challenges of managing multi-disciplinary expert teams,
- understanding the complexities of managing individual technical experts towards a common goal, and successfully collaborate within a intercultural team, including the impact of constructive personal feedback and guidance (AACSB AoL 4.B)
- defining the best remuneration and incentive models for private partnerships (lock-step, merit based, adhoc or sustained performance, etc.), and how to appraise the performance of a team (AACSB AoL 4.A)
- assess the values of the organization in which they work (AACSB AoL 1.A)
- measuring the importance of building trust with clients and understand that a quality product does not automatically equate with a quality service
- applying these concepts to professional services firms (audit, consulting, financial advisors, M&A firms, law, tax, architects, etc.) by breaking down complex organizational problems through the appropriate methodology
- proposing creative solutions within an organization (AACSB AoL 3.B)
- organizing change management processes (AACSB AoL 3.C)
- understanding the underlying economics and building the right profitability metrics and key performance indicators,
- finding the appropriate leverage model,
- building, nurturing and overcoming challenges of managing multi-disciplinary expert teams,
- understanding the complexities of managing individual technical experts towards a common goal, and successfully collaborate within a intercultural team, including the impact of constructive personal feedback and guidance (AACSB AoL 4.B)
- defining the best remuneration and incentive models for private partnerships (lock-step, merit based, adhoc or sustained performance, etc.), and how to appraise the performance of a team (AACSB AoL 4.A)
- assess the values of the organization in which they work (AACSB AoL 1.A)
- measuring the importance of building trust with clients and understand that a quality product does not automatically equate with a quality service
- applying these concepts to professional services firms (audit, consulting, financial advisors, M&A firms, law, tax, architects, etc.) by breaking down complex organizational problems through the appropriate methodology
- proposing creative solutions within an organization (AACSB AoL 3.B)
- organizing change management processes (AACSB AoL 3.C)
Modalités
Organisation
Type | Amount of time | Comment | |
---|---|---|---|
Présentiel | |||
Cours magistral | 16,00 | ||
Cours interactif | 8,00 | ||
Autoformation | |||
Lecture du manuel de référence | 12,00 | ||
Travail personnel | |||
Group Project | 7,00 | ||
Charge de travail personnel indicative | 7,00 | ||
Overall student workload | 50,00 |
Évaluation
30% Take home exam
10% Class Participation
60% Group project
10% Class Participation
60% Group project
Control type | Duration | Amount | Weighting |
---|---|---|---|
Contrôle continu | |||
Participation | 24,00 | 1 | 10,00 |
Présentation orale | 0,30 | 1 | 15,00 |
Examen (final) | |||
Examen écrit | 2,00 | 1 | 30,00 |
Autres | |||
Projet Collectif | 7,00 | 1 | 30,00 |
Rapport écrit | 0,30 | 1 | 15,00 |
TOTAL | 100,00 |
Ressources
Bibliographie
David H. Maister, Charles H. Green & Robert M. Galford: The trusted advisor -
David H. Maister: Managing the Professional Services Firm -
Other articles David H. Maister (publicly available on his blog): Are Law Firms manageable? The anatomy of the consulting firm The courage to manage A great coach in action Making multidisciplinary practices work Advice to a young professional Other -
David H. Maister: Managing the Professional Services Firm -
Other articles David H. Maister (publicly available on his blog): Are Law Firms manageable? The anatomy of the consulting firm The courage to manage A great coach in action Making multidisciplinary practices work Advice to a young professional Other -