MARKETING TO THE NEW CONSUMER : ONLINE WAYS TO CONNECT WITH & UNDERSTAND CONSUMERS

Code Cours
2324-IÉSEG-M1S1-MKT-MA-EI65UE
Language of instruction
English
Teaching content
MARKETING
Training officer(s)
T.DE RUYCK
Stakeholder(s)
Tom DE RUYCK
Level
Master
Program year
Period

Présentation

Prerequisite
Basic knowledge of marketing and marketing research are a plus!
Goal
At the end of the course, the student should be able to:
- explain what the concept 'new consumer' is about;
- understand the importance of online & social media market research techniques;
- define the different research methods;
- explain the pro's & con's of each research method;
- use the research techniques in a good way;
- define the critical successfactors of a given methodology;
- combine different research methods into a research design;
- manage parts of a company's research program.
Presentation
1: Meet the contemporary consumer:
- Understanding modern consumer behavior;
- Trends in marketing sciences;
- Towards Connected Marketing & Conversation Management.

2: Introduction to (online) market research:
- Basics of market research;
- The world of online market research;
o Representative?
o Valid?
- Towards Research 2.0 and Connected Research:
o Introduction;
o Brainstorm.
- Cases.

3: Online qualitative research:
- Discussion Groups;
- In-depth Interviews;
- Research Communities;
- Cases.

4: Online observational research:
- Ethnography;
- Netnograhpy.

5: Co-creation with research participants:
- Concept;
- Methods.

6: Research designs: towards Fusion Research:
- Concept;
- Exercise;
- Cases

Modalités

Organization
Type Amount of time Comment
Présentiel
Cours interactif 16,00
Travail personnel
Charge de travail personnel indicative 16,00
Overall student workload 32,00
Evaluation
The students have to write a paper. There own reflections about the course.

Ressources