MARKETING TO THE NEW CONSUMER : ONLINE WAYS TO CONNECT WITH & UNDERSTAND CONSUMERS

Code Cours
2324-IÉSEG-M1S1-MKT-MA-EI65UE
Langue d'enseignement
English
Matières
MARKETING
Responsable(s)
T.DE RUYCK
Intervenant(s)
Tom DE RUYCK
Niveau
Master
Année de formation
Période

Présentation

Prérequis
Basic knowledge of marketing and marketing research are a plus!
Objectifs
At the end of the course, the student should be able to:
- explain what the concept 'new consumer' is about;
- understand the importance of online & social media market research techniques;
- define the different research methods;
- explain the pro's & con's of each research method;
- use the research techniques in a good way;
- define the critical successfactors of a given methodology;
- combine different research methods into a research design;
- manage parts of a company's research program.
Présentation
1: Meet the contemporary consumer:
- Understanding modern consumer behavior;
- Trends in marketing sciences;
- Towards Connected Marketing & Conversation Management.

2: Introduction to (online) market research:
- Basics of market research;
- The world of online market research;
o Representative?
o Valid?
- Towards Research 2.0 and Connected Research:
o Introduction;
o Brainstorm.
- Cases.

3: Online qualitative research:
- Discussion Groups;
- In-depth Interviews;
- Research Communities;
- Cases.

4: Online observational research:
- Ethnography;
- Netnograhpy.

5: Co-creation with research participants:
- Concept;
- Methods.

6: Research designs: towards Fusion Research:
- Concept;
- Exercise;
- Cases

Modalités

Organisation
Type Amount of time Comment
Présentiel
Cours interactif 16,00
Travail personnel
Charge de travail personnel indicative 16,00
Overall student workload 32,00
Évaluation
The students have to write a paper. There own reflections about the course.

Ressources