IN-STORE COMMUNICATION AND ETIQUETTE

Code Cours
2324-IÉSEG-MFM1S2-FAS-MFMCI11UE
Matières
FASHION
Responsable(s)
ME.CABON
Intervenant(s)
ME.CABON
Niveau
-
Année de formation
Période

Présentation

Prérequis
To be familiar with the visual identity of the major fashion brands and/or retailers .It is recommended as well to visit stores of fast fashion, premium and luxury retailers in Paris before the beginning of the seminar.
Objectifs
At the end of the course, the student should be able to:
- Communicate effectively in English
- Compose constructive personal feedfack and guidance
- Convey powerful messages using contemporary presentation technique
- Have a clear understanding of the role of the stores and its staff into the relationship between the fashion brands and their customers
- Appraise the performances of a selling staff to deliver a right shopping experience
Présentation
1st class : The point of sales as a hallmark for the brand power and brand identity
2nd class: The in-store customer experience
3rd class: Visit of 2 Parisian department stores
4th class: The recent evolutions in the fashion and luxury retailing
5th class: Group presentations

Modalités

Organisation
Type Amount of time Comment
Présentiel
Cours interactif 16,00
Autoformation
Lecture du manuel de référence 13,00
Recherche 10,00
Travail personnel
Group Project 6,00
Charge de travail personnel indicative 5,00
Overall student workload 50,00
Évaluation
Participation 20%
Group project : 80%
Control type Duration Amount Weighting
Contrôle continu
Participation 16,00 1 20,00
Autres
Projet Collectif 0,15 1 80,00
TOTAL 100,00

Ressources

Bibliographie
Kapferer on Luxury: How luxury brands can grow yet remain rare, Kogan Page Ltd - Kapferer J-N

Kapferer J-N (2015)

Fashion retailing, a multi-channel approach, Bloomsbury Publishing Inc. - Diamond, J., Diamond, E. and Diamond Litt, S

2015

Luxury Retail Management: How the world's top brand provide quality product and service support, John Wiley & Sons Singapore Pte. Ltd - Chevalier, M. and Gutsatz, M.

2012