HEALTH CARE SERVICE MANAGEMENT

Code Cours
2324-IÉSEG-M1S1-OPS-MA-EI33UE
Langue d'enseignement
English
Matières
OPERATIONS MANAGEMENT
Responsable(s)
Y.TÜTÜNCÜ
Intervenant(s)
Yazgi TÜTÜNCÜ
Niveau
Master
Année de formation
Période

Présentation

Prérequis
It is essential that students have a background on General Service Management.
Objectifs
At the end of the course, the student should be able to demonstrate:
- demonstrate a critical awareness of the main problems faced in health care service management
-realise the organisational issues necessary for managing the resources in health care sevices
-demonstrate general knowledge and action for today’s health care service management tecniques
-spanning tactical and operational decision-making in the sector
-understand the techniques for improving quality, reducing costs and enhancing patient flow in the health care system
Présentation
Session 1: Introduction to the challenges in health care - Decision making tools in heath care concept
Session 2: Operations improvement in health care services
Session 3: Project management and facility improvent tecniques in health care services
Session 4: Scheduling and staffing methods in health care organisations.

Modalités

Organisation
Type Amount of time Comment
Présentiel
Cours magistral 16,00
Autoformation
Recherche 8,00
Travail personnel
Group Project 8,00
Charge de travail personnel indicative 4,00
Overall student workload 36,00
Évaluation
students will be assess daily basis during the class and they will be assess by a project and a final exam.
Control type Duration Amount Weighting
Contrôle continu
Participation 4,00 4 20,00
exposé
exposé 0,25 1 20,00
Examen (final)
Examen écrit 2,00 1 40,00
Autres
Projet Individuel 0,00 1 20,00
TOTAL 100,00

Ressources

Bibliographie
Ozcan, A.Y., “Quantitative methods in health care management”. -